In order to enable two-factor authentication, you have to go to My Profile — Personal. Next, tick the “Turn 2FA on” field and download the Google Authenticator app from the App Store or Google Play. After that, you should scan barcode you see (or enter Authentication Key manually) and enter the verification code. It is highly recommended to save the page with barcode and keep it securely to be able to restore an access to your profile in case of losing your device.
Write a letter to the administrator at email@example.com and inform them that your account has been hacked, so that the administrator can take measures to protect your account.
If there are several pictures that were selected by the minimum amount of players, then all players who voted for these pictures become the winners of the game.
Within the first 25 seconds after selection (or 26 seconds, depending on the game type), the player can change his/her choice or cancel it, having refused to participate in the game. Once 25 seconds (or 26 seconds) have passed, the player may still change their choice but can no longer abandon the game.
Yes, you can play multiple games at the same time as long as you have enough resources to participate in them.
A player can get the statistics of different types as a bonus, purchase it using mana, win it in the tournament, or receive it as a gift.
The bonuses include a bonus for the daily first login, daily bonuses, holiday bonuses, bonuses for making various target actions, and more.
Bonuses do not need to be won back; they are available for use and transfer once they are received.
Upon completion of the tournament, the prizes are awarded to the winners almost instantly.
You must have a ticket to the Augur Series in order to participate in the tournament (marked with the corresponding signs).
No, you cannot. Tournament tickets are not stackable with each other, so if you already have a ticket, all subsequent tickets received by you (for example, as a bonus) will be displayed as one ticket.
Throughout the entirety of the tournament, all games in which mana is selected as a resource, and which meet the tournament conditions, are recorded to your name in the Augur Series tournament table. Therefore, if the game was not added there you should check the tournament conditions (restrictions by game type and option or your level) and the resource (mana/energy) chosen by you again.
Any player who has a Grail ticket can participate in the Grail Game. A ticket to the Grail is received by the player who has fulfilled certain conditions for a particular mode (played a certain number of games in a certain mode for the period between the end of the previous Grail Game to the onset of a new Grail Game). In addition, a ticket to the Grail Game can be obtained as a bonus or as a gift for performing various actions, including the ones posted in our communities and social networks.
There are different requirements for getting tickets to the Grail Game (please see the table in “Rules”). But if the player fulfills the condition for participation in the Grail draw in any mode, the Player has the right to participate (receives a ticket) in all the draws of the lower type and option.
We do our best to answer all questions received by the administrator as soon as possible. Through the administration contact window, depending on the workload, the response can typically take up to 10 minutes.
You can use the contact window to inform the administrator of a potentially unfair decision made by the chat moderator. The administrator contact window is available even to those users who have been blocked in the chat. You can also send an email describing your problem to firstname.lastname@example.org.